(NewsReady.com) – During the pandemic, millions of Americans changed the way they shop Instead of walking around grocery stores, they took advantage of delivery services like Instacart, Walmart Grocery, Shipt, and others. They were also shopping for clothes and other goods online. Amazon had to overhaul its supply chains to meet demand.
Amazon sales soar as pandemic fuels online shopping
Amazon CEO Jeff Bezos
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— Free America Network (@stand_4_america) August 9, 2020
It looks like the retail industry will continue to change in 2021. Experts are predicting some of the new services people were using in 2020 will be here to stay moving forward. Americans are going to use delivery services because it’s a convenient way to shop for their weekly groceries.
Consequently, brick and mortar retail stores will see their sales continue to drop as people shop online more often. But, that might spur those retailers into action leading to redesigned businesses that better serve their customers.
What this really means is customers will have a better experience when they shop online and in person. That’s one positive change the pandemic has brought with it.
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